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Rantz M.J, Mehr D.R, Petroski G.F, Madsen R.W, Popejoy L.L, Hicks L.L, Conn V.S, Grando V.T, Wipke-Tevis D.D, Bostick J. et al..  2000.  Initial field testing of an instrument to measure: observable indicators of nursing home care quality. Journal of Nursing Care Quality. 14(3):1-12.