Bibliography

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Blair A., Brunton B., Rook M..  1999.  Quality control (Part 2). Communication: implementation of the Resident Assessment Instrument (RAI): the benefits of a structured communication plan. Healthcare management forum / Canadian College of Health Service Executives = Forum gestion des soins de sante / College canadien des directeurs de services de sante. 12(2):54-56.
Batista R., Prud'homme D., Rhodes E., Hsu A., Talarico R., Reaume M., Guerin E., Bouchard L., Desaulniers J., Manuel D. et al..  2021.  Quality and Safety in Long-Term Care in Ontario: The Impact of Language Discordance. Journal of the American Medical Directors Association. 22(10):2147-2153.
Blair A., Brunton B., Rook M..  1999.  Quality control (Part 2). Communication: implementation of the Resident Assessment Instrument (RAI): the benefits of a structured communication plan. Healthcare management forum / Canadian College of Health Service Executives = Forum gestion des soins de sante / College canadien des directeurs de services de sante. 12(2):54-56.