A protocol to reduce police wait times in the emergency department

TitleA protocol to reduce police wait times in the emergency department
Publication TypeJournal Article
Year of Publication2015
AuthorsPizzingrilli B., Hoffman R., Hirdes D.P
JournalHealthc Manage Forum
Volume28
Issue4
Pagination134-8
Date PublishedJul
ISBN Number0840-4704 (Print)<br/>0840-4704 (Linking)
Accession Number26032218
Abstract

Healthcare organizations are increasingly tasked with implementing change initiatives that improve the patient experience and target priorities such as Emergency Department (ED) volumes. This article describes the development, implementation, and outcomes of a collaborative protocol between the Niagara Health System and the Niagara Regional Police Service that resulted in a 57% reduction in police wait times in the ED. Six critical success factors contributed to the outcomes that were achieved and are detailed for those organizations interested in engaging in a similar change initiative.
DOI10.1177/0840470415581257
Link

https://www.ncbi.nlm.nih.gov/pubmed/26032218
Short TitleHealthc Manage Forum