Bucknall, T.
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          Sales, A. E., Bostrom, A. M., Bucknall, T., Draper, K., Fraser, K., Schalm, C., Warren, S.    
          (2012)    
          The use of data for process and quality improvement in long term care and home care: A systematic review of the literature    
          Journal of the American Medical Directors Association    
          13    
          2    
          103-113